Privacy Policy

Effective Date: 28/05/2025

This Privacy Policy explains how MelodyMade ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, services, or contact us. We are committed to handling your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Your name, email address, and any details you provide when placing an order or contacting us.
• Order Details: Information you provide for creating your custom song, such as recipient names, messages, and occasion details.
• Payment Information: Collected and processed securely by our payment processor (Stripe).
• Technical Information: IP address, browser type, device information, and usage data (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal information to:

• Create and deliver your custom song.
• Process payments securely.
• Communicate with you about your order.
• Send marketing emails or newsletters (you can opt out at any time).
• Improve and personalise our services.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties, including:

• Stripe: To process payments.
• Go High Level: To manage customer communications and marketing.
• Service Providers: Such as web hosting and analytics tools (e.g., Google Analytics).

We may also share information if required to comply with legal obligations or to protect our rights.

4. Marketing Communications

If you provide your email address, we may send you occasional marketing emails about our products and services. You can opt out at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

5. Cookies and Analytics

We use cookies and similar technologies to:

• Analyse website usage (via Google Analytics).
• Track marketing performance (e.g., via Facebook Pixel).
• Improve website functionality.

You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and meet legal obligations. Typically, we retain order and payment data for up to 6 years for tax and record-keeping purposes.

7. Your Rights

Under UK data protection law, you have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict how we use your data.
• Withdraw consent for marketing communications.
• Request a copy of your data (data portability).

To exercise these rights, please contact us at [email protected].

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

MelodyMade
Email: [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to you directly where appropriate.